Pat is a friendly person. In fact, Pat pretty much likes everybody. But sometimes......certain individuals scare Pat. There is an individual, an employee at the University cafeteria, that has such an effect on Pat. Being located relatively close to the cafeteria, this individual who shall hereafter be referred to as Shelby, pops into Pat's office to make random comments or odd facial expressions on a daily basis.
Pat can't quite put a finger on the particular reason that Shelby makes Pat so uncomfortable and uneasy.....perhaps it is simply everything about Shelby. Shelby may appear to be harmless, random and especially odd but Pat sometimes wonders if Shelby might have a darker and angrier side. Pat still behaves in a very friendly manner around Shelby because Pat does not dislike Shelby in anyway....and also because if Shelby ever came to campus with a weapon, for any given, reason Pat would like to be spared. Pat finds that it's best to prepare for possible psychotic episodes in advance.
Today Shelby popped her head in and mumbled, "Enjoy your delight," with absolutely no expression on her face.
Pat looked around....."Umm....ok," Pat replies.
Pat does not know what to make of this. I guess that Pat will just do Pat's best to enjoy that delight....whatever that may be.
Tuesday, March 30, 2010
Monday, March 29, 2010
Voice Mails and Psychic Abilities
Why do students assume that you can instantly assist them with any problems when they have left you no information?
Today Pat found a message on her voice mail from a student claiming that the department was preventing them from registering for their particular classes. Could Pat fix the problem and call the student back?
Well student, Pat could easily look up the problem if you had left your student identification number. Even if you had mentioned in passing what your name was that would have been helpful. Instead, you ask Pat to assist you and then do not tell Pat who you are or provide Pat with the necessary information to view you records. Dear simple minded student....that is not helpful.
The only thing that Pat can do is call you back and get your voice mail (of course) and leave you a message telling you that Pat needs to know who you are and then Pat can gladly look up your information and get an answer for you. You have made this process far more difficult than it needs to be.
Now, I know that the message on the voice mail box did not specify this....but Pat has no psychic ability. Pat cannot sense that your name is George Smithson. Pat cannot close Pat's eyes and concentrate and feel that your have a hold on your records. I'm sorry students- Pat cannot do this. If these abilities were required then perhaps the department should have been a bit more specific with Pat's job description.
So.....in conclusion.....unless the message on the voice mail says: "You've reached Pat! I already know who you are and what you want, so just go ahead and hang up because your magical answer is....(fill in the blank)" You are going to need to be more specific.
Today Pat found a message on her voice mail from a student claiming that the department was preventing them from registering for their particular classes. Could Pat fix the problem and call the student back?
Well student, Pat could easily look up the problem if you had left your student identification number. Even if you had mentioned in passing what your name was that would have been helpful. Instead, you ask Pat to assist you and then do not tell Pat who you are or provide Pat with the necessary information to view you records. Dear simple minded student....that is not helpful.
The only thing that Pat can do is call you back and get your voice mail (of course) and leave you a message telling you that Pat needs to know who you are and then Pat can gladly look up your information and get an answer for you. You have made this process far more difficult than it needs to be.
Now, I know that the message on the voice mail box did not specify this....but Pat has no psychic ability. Pat cannot sense that your name is George Smithson. Pat cannot close Pat's eyes and concentrate and feel that your have a hold on your records. I'm sorry students- Pat cannot do this. If these abilities were required then perhaps the department should have been a bit more specific with Pat's job description.
So.....in conclusion.....unless the message on the voice mail says: "You've reached Pat! I already know who you are and what you want, so just go ahead and hang up because your magical answer is....(fill in the blank)" You are going to need to be more specific.
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