A student calls at 5:30pm asking Pat for the "university code"? Pat has no idea what the student is talking about or why the student is talking to Pat.
"What code are you referring to?"
"The code that I need for my FAFSA."
Not a question for Pat's department at all. "Hold on, I am going to transfer you to financial aid," Pat tries to remain cheerful and helpful although this is a ridiculous waste of her time and the student has virtually no reason to be calling a random department within the university for this information.
The student is mumbling something to their parent in the background, "Wait! Are you sending me to the testing center?"
Did Pat say that? Why would Pat do that? "No....I am going to transfer you to a department that actually deals with FAFSA and financial aid,"
Pat doesn't wait for a response. pat hits transfer. Too bad no one will answer at financial aid for the student because the office is closed......still not Pat's problem.
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