Would You Like an Appointment with that Attitude?

A student calls the department.
Pat answers politely and professionally.

"Yeah, I need to talk to (an adviser...let's call her....Amy.) Amy."

Pat attempts to save the student some time.
"Were you wanting to make an appointment with her?"

Without warning the student's attitude rises suddenly. Surprise- it's little miss nasty,
"No! I wanted to talk to her!"

Well....just excuse Pat. Pat doesn't bother to tell the student that that won't be possible today as Amy is out of the office,
"Let me transfer you," Pat says instead.

Pat watches the clock. Two minutes later the phone rings the familiar number and Pat smiles a little. Pat answers and finds that little miss nasty is sounding a little bit frustrated and lost, not having reached her adviser. Not so cocky now, is she?

"Yeah....I need to talk with Amy."

Pat smiles smugly. Pat knew the student would be back with a slightly changed attitude. Pat's voice suddenly becomes sugary sweet and dripping with sarcasm.
"Would you like to make an appointment?"